Crosstie Solutions
|Learning and Operations Support (Data Analyst, L&D Specialist, IT Support)
Lagos, Lagos, Nigeria
Summary
Currently serving in a multi-faceted Learning and Operations Support role, driving data analysis, enhancing learning programs, and providing critical IT support to optimize organizational efficiency and impact.
Highlights
Analyzed training, webinar, and engagement data to generate actionable insights, improving program effectiveness and reporting accuracy by approximately 25%.
Utilized structured datasets, spreadsheet modeling, Power BI, and data transformation techniques to clean, transform, and visualize data, enhancing decision-making efficiency.
Supported the design and delivery of training programs, developed structured slide content, and managed evaluations, increasing participant engagement and program completion rates by ~20%.
Provided technical and operational support for internal systems, staff devices, and digital platforms, troubleshooting software issues and maintaining system logs, reducing system-related disruptions and improving team productivity by ~20%.